Shipping and Returns

Where does VIARI ship?

VIARI currently ships within Switzerland, Liechtenstein, Europe, and selected international destinations. Orders are typically processed within 2 business days, and complimentary shipping is available on orders over CHF 150. Delivery times may vary depending on destination and customs procedures.

What is your return policy?

Due to the nature of skincare products, we can accept returns only for unopened, unused, and sealed items within 14 days of delivery. If your order arrives damaged or incorrect, please contact our Customer Care team. Refunds are processed once returned items have been received and inspected.

Contact

How can I contact VIARI?

For customer service enquiries, orders, collaborations, or general questions, please contact us via our contact form or email us at contact@viari-stmoritz.com. Our Customer Care team aims to respond to all enquiries within 2–3 business days.

Products

Where can I purchase VIARI?

VIARI is currently available exclusively through our online store. Selected retail partners and stockists will be announced soon. To stay informed about new launches, collections, and exclusive updates from St. Moritz, we invite you to subscribe to the VIARI newsletter.

What is the VIARI Standard?

The VIARI Standard reflects our commitment to purity, performance, and conscious craftsmanship. Every formula is 100% Swiss made, 100% clean beauty, dermatologist-tested, and developed for sensitive skin using carefully selected alpine botanicals and clinically proven actives. Our products are always free from sulfates, silicones, parabens, PEGs, mineral oils, and synthetic fragrance.

What is VIARI?

Born in St. Moritz, VIARI is a Swiss skincare and wellness brand inspired by the timeless wellbeing of the Alps. Crafted in small batches in Switzerland, our formulas combine pure mountain water from St. Moritz with carefully selected alpine botanicals and clinically proven actives to hydrate, soothe, strengthen, and restore the skin. Thoughtfully developed for sensitive skin, VIARI embraces a slower and more intentional approach to beauty, wellbeing, and everyday ritual.

Are VIARI products suitable for sensitive skin?

Yes. VIARI was created with sensitive skin in mind. Our formulas combine gentle alpine ingredients with clinically proven actives selected to hydrate, soothe, strengthen the skin barrier, and support the skin’s natural balance. Every product is dermatologist-tested and developed without unnecessary irritants.

Sustainability

What does “Consciously Made” mean?

Consciously Made reflects our commitment to creating skincare with care for both people and place. Our products are crafted in Switzerland using natural alpine botanicals, responsibly sourced ingredients, and reusable glass packaging whenever possible. We prioritize local partners, small-batch production, and thoughtful craftsmanship to help reduce our environmental footprint while supporting the communities around St. Moritz.